The 7 Habits Thoughts on Vision (The 7 Habits Thoughts Series)


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Customer Reviews

I also shared about it with my team members and they also appreciated and taken it as a way of living effective life. Though the whole training content was excellent but the top most 3 take away for me from this training are:. Truly speaking attending this program has been a life changing even for me. Following are the three key takeaways for me from this program:. While there are many more takeaways from the program I feel that the above three will be most difficult and time consuming and once they are understood and implemented, I will have my path set for habits that will take me towards Interdependence.

Thanks for wonderful messages and support for my growth. Just wanted to share my experience while practicing habit 1. I started off by planning my week before the start of the week. I choose few big rocks and locked them in my calendar. I did a Teach To Learn session with my accountability partner and shared with him how I will try to be proactive and fulfill my commitments for the week. And I can proudly say that I achieved all my big rocks for the week and the only reason why I was able to do so was because I was proactive.

Dear Team — FranklinCovey ,. There are many take aways —. Once again thank you to FranklinCovey - Team and also would like to thanks all the participants for sharing their experiences. At the outset, I would like to thank you guys for the great learning at the workshop. It was indeed a great experience in terms of widening my horizons. Based on your LQ data and your own judgment, what do you need to do to increase credibility and build trust?

This is something which was not tried before me. I need to make it successful or in other words deliver results in the new ideas on which the team is working. Are there specific individuals with whom you need to build trust? List their names below and the actions you will take. List any specific behaviors of trust that apply. I will make a checklist, listing all the positive points as well as areas where I need improvement. This will help me to begin with the end in mind. I will review this periodically to ensure the paradigms chosen by me are effective.

This way I can be effective both with my self-development and my teams development. It was a very effective workshop right from its start. Although we know of these Habits, not often do we put them to use or rather we don't know how to exercise these habits effectively. This workshop has taught me how to exercise these habits so that it brings out the best not only in me but also the people I interact with every day be it home or office.

It is very difficult to pin point the top three, cause every habit has its own significance. As I have learnt during our learning session, here I will share my experience for the same. It was as per the management requirement. In this context I found that it will be difficult to complete the job as per the target time. After a thought process I listed out all the activity which was required to meet the target date. Based on that I worked out the time required to complete the job, it has came as it will get completed in 2 days, where as target was to complete the activity in 1 day only.

Than with the help of list I started working that which are the work I can complete in advance i. And again I have stretched my working hours to complete the balance job and able to meet the target time. Hence, by listing out my work I was able to plan the activity accordingly to meet the target the date. And in turn got appreciation from our HOD also.

Most of the time it is seen that there is a communication gap between two individuals while spelling out the expectations. It is utmost necessary to give entire data to a colleague so that he can be dot on the target. Other most important thing is many a time people assume certain things and based on the assumptions target is given to the team member.

But due to lack of clarity in expectations if this person fails then the entire team fails to deliver. We have to send our colleagues to outside government agencies for various task like attending personal hearings or representing our case. In such cases this behavior becomes vitally important to achieve required results. A wonderful training program which definitely changed my way of thinking to quite an extent.

The most effective one was where first if a child didn't submit his work on time. I used to consider the excuse for not doing the work on time as a false excuse. But now I do reconsider that there must be a problem and hence the child has not completed his work. I agree I teach the higher class and hence completion of work is mandatory but I give a thought and then take a decision. I am still unable to say no..

Even if it tolls on my health. Here I am not able to say a no or be firm. Give in very easily to higher authorities colleagues or even students. Like I have been very organised from the beginning. But now I try to also teach people in and around me someway or the other to get organised or help them in some manner rather than getting annoyed. I always had a problem planning long term. All my plans would get lost as the time progressed. The time management matrix was really good. Every day I come to work, spend the day and life goes on.

Its only after a few months of that, I realize that the year is almost over. I have become one year older without achieving much. Thanks to the trainer who asked me to write my own, personal, mission statement. This would be my second takeaway, although in a sense it is similar to the first one. The third take away would be the cause-effect paradigm. It made me conscious that though we might not have control on every situation, we can always shift the paradigm and react in a better way.

Good that it applies to all set of habits, and better still, is guided by a principle. I can now formulate my own See-Do-Get paradigm for my unique situation, apply a principle, and move on. I did try this 2 times, though my training completed just 4 days ago. I am planning to do something for physical exercise but haven't been able to turn it into practicality so just waiting for things to strike. We have received a great feedback for the session and the overall event. Request your feedback too to incorporate in our upcoming events. I am confident that this community will continue to grow and we will need your support in making it happen :.

Apart from that, I wish to practice Habit no. Please accept this note as a token of appreciation for your outstanding support to cater our requests. All requests shared with Franklin Covey team were duly accepted and delivered on the requested dates without any fails, the team always made sure that the required training gadgetry is reached at venue well in advance and with a pool of Brilliant Trainers all the workshops were delivered with the expected feedback. I have been trying to practice the 7 habits in my daily routine, with good success.

Started thinking it in daily life. I sensed, he is a sincere guy, told him that health is a top priority for all of us. At the onset I would first like to thank you for the wonderful session that you had conducted for us. Keeping the past history in mind and given the context I think I had a very good feedback on the workshop, in the way you aligned engaged people in the workshop.

They found the session enlightening and feel they can apply some of them in both professional and personal life. What results is almost miraculous. We create new alternative , something that was not before that. Different persons have different skills, expertise, knowledge and strength, so by the synergy we can get the advantage of all this things, we can produce miraculous results. In life different persons have different need so by this habit we can understand the others need and same way others can understand our need and we both can utilize our knowledge, skill and expertise to fulfill both need and can arrive at win-win situation.

Thanks for the wonderful training we had. My top 3 takeaways which I am focusing to implement in my day-to-day activities is as follows:. It was highly insightful and you made it more impactful with your command on the subject and beyond. We all are not only inspired with your sessions but also resolved to work on the improvements.

At first I would like to thanks FranklinCovey team for their outstanding performance and successfully completion of leadership and managerial training in Bangladesh. Its was an immense pleasure for me to be the part of team to be trained for 7 habits of highly effective people. And more above that the trainer , who had lighten us with all examples to dealt with. Each and every aspect of 7 habits were the best.

And the takeaways were each and every moment of the session. Even though to conclude with. Be Proactive : Which has cleared the COI , due to which I have started concentrating on Influence, which actual is the driving element on both front Professional and Personal.

I am planning in advance what my team has to do and what is the resource they might require. It tell us our actual cause of existence here. Using Q2 my priority and important list has strength my vision. I will be using this tool for my people to help them out to be more productive.

Habit 2 : Has cleared what should be your outcome, which helps to channelize what efforts are required to get it. So even when I assign any task to people , I tell them what is required for our betterment. These are few but best take aways. At last I am really thankful to be a part of these learnings. Actually when I heard about it , I wondered what it be all about. Moreover, when I saw those questions in pre assessment , I thought I am good at everything. Why would I need such training? But, reality came out to be totally opposite, as you said in the program that all are very happy with themselves.

You made me realize that I should re-think about my habits. How could I tell my students to respond and not react when I was doing the same. Also I am trying to inculcate next two habits in me , so that I can understand these first and then set an example for my students. The time matrix is helping me to prioritize my things , I often ask myself whether I am in quadrant 2 or not.

Yes , I synergize with my colleagues as by collaborative efforts the output achieved is better. These habits have made me more organized and focused. I am happy and thankful to you for making me realize the need of these 7 habits. This was a highly useful workshop and learning experience as it made me aware how I could make my life more meaningful and organized and also become effective in whatever I do.

I learnt that we are ultimately responsible for our life and no one else is. I learnt how paradigms are so important because when we change the way we see things then automatically there will be a quantum change in the way we do things in our life. Our thinking and values need to be aligned with our principles. It is important to act and not react to any situation. We need to take ownership of our life. Proactive people focus on their circle of influence and not circle of concern.

I also learnt that in order to be more effective I need to begin with an end in mind. When I am clear about the goal I want to achieve then I will physically work to achieve it. Also, I have to focus on my highest priorities by removing all the unimportant things my time is wasted on. If I seek solutions that give benefit to others too then achieving win-win is easy.

Empathetic listening is good and helps to gain trust of others. So first I need to understand others and then be understood. It was an amazing video. It was one of the great experience to change the paradigm and to turn the ineffective habit into effective habit. As earlier I used to think that I have never taught small children in my life but after changing the paradigm it was changed into an effective one and now i take it in a different way like to teach small children will be a new experience and I will learn different things. I will surf internet and learn from my colleagues and from kids too.

As a result my teaching will be effective and I will enjoy. Moreover, I have learnt to choose the work at top priority and start doing it and not to blame anyone for the result I get. Habit 2 helped me to develop a personal mission statement and to begin with the end in mind in everything I do. My personal Mission Statement includes the following points. It has equipped me with a self monitoring tool, whether it has be with the end in mind, with using empathetic listening with my daughter, or sharpening the saw. Though all the habits require constant monitoring to make them a part of me, the ones I have mentioned here, are the ones I need to improve in myself, and sometimes falter.

I would like to thank my Principal for taking this initiative to equip all of us. It has become possible, only because this wonderful program got conceptualized! It is indeed a great pleasure to participate in the leadership program. The trainer as given us in depth insight on the topic. At the same time it will also be easy to look at complex matters in simple manner.

Everything went smooth. We are your fan. I am happy we took decision of going ahead with Franklin covey as partner. In coming days we will require Franklin covey team help in transforming our learning into reality. Have a good day. It was a great training for me and extremely well. If I am to be a bit more specific on the topics covered, my likings were: 1. The Mission Statement — quite simple but difficult when you ponder for words to put it on a piece of paper.

The Emotional Bank Account — when I was putting down names in a paper, I realized who are the people I really care for and some of them I ignore or take for granted. There are many trainings which have got lost in the training rooms and I do not intend to do the same for this training and I am sure with your support in the initial weeks I will be able to put things to practice. Once again — thanks!

Once again thanks to my organization for given to attend programme. Thanks for the great opportunity! It was a very nice program. I have learned a lot, but since you asked for top three learnings, I feel that 1. Weekly planning. Emotional Bank account EBA. Time Matrix are three top learnings. Besides, I would like to add one more learning i. Six paradigms of Human interactions.

All these four learnings are very useful and would like to implement in my daily activities,both personally and officially. I will implement this learning with my team. I am beginning to feel the positive difference by applying habits of highly effective teachers as was presented in your workshop. The importance of synergy is integral to bringing about a radical enhancement of academic quality.

When a group of teachers put their heads together to formulate a common strategy, the students are bound to be benefited. Within my department I discuss teaching strategy regularly with my teachers to bring about synergy. Difference of opinion is always welcomed in such discussions to arrive at a common approach which we then apply while teaching and dealing with students.

Such synergy discussions always throw up best solutions. While the contents of said workshop were exceptionally organized and systematic with respect to understanding the core of a whole person paradigm and alignment of strategies, I would like to mention rather applaud an equally exceptional delivery and presentation of the contents by trainers. I will utilize the formats and systematic approach that has been imparted during the workshop to make best use for the organizational and personal goal achievements of team.

Thanks for being an effective partner in this journey to Greatness. It was an enlightening workshop. Although the concepts discussed in the session is obvious and I knew about it, the tough part is following it in day to day life. In the helm of daily affairs, I end up being ineffective. Now that I have gone through this session, this is what I choose to do going forward, each day, every time. Maintaining and living in my own inner atmosphere without getting influenced from external stimuli. Being proactive rather being reactive pause and think,then react. Managing time with respect to time matrix learnt i.

I must say this was one of the most enlighten session on leadership. I always had a problem in defining my leadership style and this session has helped me to articulate a few things better on my goals and objectives in life personal as well as professional. Thank you for such a wonderful program. I am now confident to face any situation in better way than the previous way it was being handled.

Emphatic listening practice shall ensure mutual respect and trust among peers and coworkers. This way, I would like to be known and remembered as effective person on professional as well as personal front. I deeply appreciate your time and effort that you put in last two days to inculcate effective thoughts and practices in us. I am highly grateful and thankful for your effort and intend to carry on the association in the future.

At the outset, let me take this opportunity to commend the amazing facilitation at the two day workshop. He exuded so much confidence and knowledge. The take back from the two day session was immense and immeasurable, but what really stood out for me was. This is the best Program organized thus far at HCL - speaks of the learning we have had and the feedback we have given him. I found "The 7 habits of highly effective educators" very motivating , informative and useful.

May be I was aware of few things previously, but was not aware of correct order and how to use them in life. The workshop helped me to really think through and create my own personal mission. It emphasizes and shows how to build a sustainable and strong foundation of our long-term success, on the things that truly matter in life and less time fretting about the things we can't control. I found the workshop was very useful and effective. Below are the three most useful takeaways for me. Before the workshop I used these seven habits in my life but after attending the workshop I realized the importance and I got a clear view of how to build a relationship between a teacher and a student.

A relationship which is special. A relationship which brings you closer to your loved ones. A tension free lifestyle. After this workshop I became a person who takes along the views of people and gives each person the same equal value. After the workshop, I've tried developing a team which is always free from low self esteem and a team which is not scared of obstacles that comes in it's way.

And a power to transfer your qualities and leave your legacy which remains effective even if you're not there and which makes people remind of you. I found the training to be really helpful for me. I had the following key takeaways and have tried to implement them in my daily routine. I have been constantly trying to work upon and share my learning from the workshop.

I am sure we will continue to remain in touch if I face any concerns. Thank you for contacting, I really like the way you guys are following up after the training. Once again, I thank you for a great session and I will sure keep you guys posted on improvements and implementation. It was a wonderful experience of attending the leadership training. A lot of new things have been learned by me during those 3 days.

The video of 80 th birth day was really inspiring. It forces me to think that what I have done for others to make them remember me. How people will remember me after my life span. I believe that I am a value based person due to the influence of my father. The concept of Begin with End in mind is really a great motivation. I wish to express my sincere thanks to Franklin Covey for taking me along the journey of 7 habits of successful people.

The take way has been quite a few amongst which some definitely had a major influence on my daily work style. Videos were also very thoughtful and of high quality. My sincere thanks to Franklin Cover Institute and my school for nominating me for this program. As I was focusing on the Habit 4 I was thing how I could deliver this habit into my students as when we are preparing for team game this is very important to have a positive attitude among our teams as we cooperate each other during match performance the result is positive, so I started thing positive with my co-teachers teacher that my class will come on time I will get enough time to coach on the field where as I can leave them on time and they will reach in class on time for their next session, slowing I am getting positive result but it will take time I know.

I realized that at times we become too possessive about our views and modus operandi , and want to do the things exactly how we want to do. The concept of synergism is probably the most important aspect of any relationship whether at home or at work place. This was an interesting experience.

I began introspecting a lot. Now I understand the importance of taking on responsibilities and not blaming circumstances or others. It makes you a better person if you accept responsibility. Planning ahead with the end in mind is something I always did till a point. Sometimes, there are situations which are beyond control. But one must learn to make the most of it. Thinking ahead makes one charge ahead.

Co-operating and coexisting is the new mantra. There is a constant need to renew and reinvigorate self. The workshop was excellent in every aspect. Actually, it has been difficult for me to name only three take away, I can sincerely tell of so many. Loved the trainer as well. I was really fortunate enough to attend the session as it has given me new strength to achieve, what I wanted to. When I sit and think, these habits propel me to move forward and push me to analyze critically my actions and decision taken by me. I hope practicing these habits would enable us to sustain better.

Thank you very much for your follow-up regarding the learning of Seven Habits and practicing the same regularly. Basically the whole workshop was fantastic and I learn a lot from the workshop. I must follow every instructions with proper planning. I can not explain all habits separately. But one thing I would like to mention that I have changed myself.

So many things were there which were negative but now I am feeling so much positive energy and thinking in my self. Helpful but now I am helpful but first I complete my work after that I give my hand and mind for help to others. One more thing I would like to mention here that before this workshop also some things I was thinking like what we learnt in workshop and after the workshop i always try to manage every thing in better way.

I am replying fairly late to this email, but I would like to say that it was a great workshop full of learning. I have taken away specific action points from the study of each imperative and over a period of time I intend to make small but significant changes to my behavior as a leader. Additionally, I have defined action points from the LQ as well as an internal feedback tool and I intend to understand where I need to change. Although it has been 2 months since I attended the workshop, I have not taken any action yet. It is only now that I will begin to implement my learnings over the next few months.

Appreciate your help and support. It's quite beneficial for me to lead an effective, organized life. It is a life changing experience to me. This is worthwhile for to be organized, planned, to be proactive. I feel the core stone for all the habits is Be Proactive. If I will be able to achieve this habit in my life, my life will be a success and people will know me for my proactive language and proactive behavior in the end.

I want to create a masterpiece of my life. The journey so far with 7 habits is commendable I have started achieving my private victory. It is definitely so over empowering that I have started believing that every one's life is revolving around these habits. It's helping me to achieve ineffectiveness to effectiveness and will guide me as a guiding light in the very dark movements of my life to achieve the utmost priorities.

Thanks for the lovely workshop conducted. It was really a reinforcement for me on how I am neglecting few very important things in my life. After completing my activity for the First habit, things were clearer to me.


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Thus I started sharing with her the first Habit , i. She is now very open to ideas and has started thinking about her concerns. Listening carefully and emphatically , I feel is one of the most difficult tasks. You really have to make an effort to start with. It is difficult but not impossible. I was away on a holiday last week and that seemed to be the best time to listen, listen emphatically to your loved ones.

I enjoyed the experience and got much more from my vacation. Thank you so much. After the workshop I decided to just ask once in the morning and then cook what i felt was the best. Result- I was told what i had to cook before even asking, and could plan better and i now get more time for myself. I am implementing these in my day to day life by starting to plan the week with important things first.

I am doing and managing them. The 7 Habits of Highly Effective People is a powerful sermon in these times of complex and ever changing world. Covey through his book provides the foundations for a strong character. The strong character leads to Effective Habits. The tools suggested in the 7 Habits courses are effective and if practiced can be life changing. The Habits are not new to us, but put in the perspective and in a logical manner the habits force us to question ourselves, the way we have been managing our lives.

One of the task that was agreed by my team member was not completed as per the timeline.

9 responses to “The 7 Habits of Highly Effective People by Stephen R. Covey - Book Review”

Hence there was an escalation. When I received the escalation email and I was not aware of the commitment that was made by my team member. I lost all controls, First conversation with the team member was completely in a lose-lose conversation where both trying to justify the answers at our end. I went back read through the material that was given in the training session. Again had other conversation in a listening , listened patiently all the answers and questioned the team member in a different way it was more on an empathetic listening and conversation.

Finally we planned the activity with other team members we involved the team members who are best in executing that particular task. Informed back the stakeholder the revised timeline with an apology. Together we were able to complete the task well before the timeline. I think Synergize helped us. While practicing the below habit I really understood, how important it to Begin with the end in mind. I will try to explain how it helped me during my Block leave. I went on my block leave i.

Eventually as part of training schedule we need to practice the 2 nd habit during that week. During my block leave as part of planning on the first day I listed down all the personal work that I want to complete during this 10 days of leave. It took almost two to three hour to decide all that I wanted to do. All together I decide 8 things which I wanted to complete. As I wanted to leave and experience the learning, I kept motivating myself to accomplish all that I planned to do.

When I pushed myself to complete 3 task, I saw a complete different approach in me for rest of the planned work, I was self motivated, full of eagerness and energy to complete all the task. Towards end of my block leave when I was reassign that how I utilized my time, I realized that I have completed few personal work which was pending for more than a year. I enjoyed the session and though everything shared in the session was a take away, still below are the three critical things that I would like to absorb from the session. Just wanted to drop this short note to update you that our 4DX journey at Rockwell Automation India has formally taken off this week.


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  7. This was followed by the Manager certification workshop. I am expecting this initiative to make a huge impact on our ability to drive better performance — and I look forward to staying connected with you. It seems that the application of these seven habits in life is a real transformation towards achieving a happy life. We cannot change the circumstances but our reactions to various situations determine our happiness in life and the realization of our goals. I feel that after learning these seven habits, I am making conscious efforts to realize my goals. I have stopped bothering about unimportant things that do not assist in the realization of my goals.

    Some of these habits have become part of my life whereas some still require my special attention. This week I will focus on it and would see its implications towards the achievement of my goals. I really feel very fortunate to attend this program as all the seven habits had been a complete eye-opener for me. It was great and awakening experience of this workshop. So many things are learnt by me from this workshop. There is always a choice.

    My selection is only the factor which gives us happiness or sadness. My happiness depends upon others happiness. So always I should give joy to others. At the end it will ultimately come to me. The content was apt and thought provoking at times including one of the most inspiring videos of great men. I will also like to take this opportunity to say thanks for the effort and commitment of your to push us to live this habit to be a better and effective person. Honestly this is the first time I have attended a good quality work shop which is useful to both personal and professional life 1.

    By this I could able to view other side and we called the vendor for a one to one discussion and could able to close the contract with the minimum changes. This really helps to understand others perspective. Sharpen the saw: I could able to understand the learning has got no age limitation and it gave me a great opportunity to take care of my health. By this I have started doing walking exercise atleast 40 minutes per day and minimum 6 days in a week.

    I have chosen my wife as partner to monitor the consistency. Thanks for the training session. Tisha served as an internal coach for IU Health Ball Memorial Hospital, where she worked to enhance the patient experience by cultivating a culture of service. Her work reflects her passion for making a difference, building relationships, and motivating others. She believes in leading by example and developing purposeful connections.

    In this role, he works closely. He is responsible for creating vision, connecting with stakeholders, administering program offerings and leading the organization in meaningful ways. Mitch has over a decade of college leadership experience spanning multiple campuses. He graduated from Ball State University in. Mitch is an active member of the Muncie community.

    Recognizing Motivation am - am W. Person-Centered Motivation Learn how to motivate different types of employees and ignite workplace enthusiasm, motivation, and engagement. Learn how to motivate different types of employees and ignite workplace enthusiasm, motivation, and engagement. Learning Objectives During this session we will:. Learn how to motivate different types of employees Explore how to create a person-centered relationship Learn the difference between communication and connection Learn about the three different types of organizational employee.

    Gamble has taught business courses at the university level for twenty years. In addition to his corporate work, Mr. In his spare time, Jake enjoys playing the blues and spending time with his two-year old French Bulldog, Frankie. Portland, IN Establishing Trust am - pm W. Trust is the Foundation Together we will understand why members of great teams trust one another on a fundamental level. We will examine the importance of vulnerability and the [ Together we will understand why members of great teams trust one another on a fundamental level.

    We will examine the importance of vulnerability and the need for honesty with each other regarding our weaknesses, mistakes and fears. We will explore the difference between trusting competency and trusting character, and how to create an environment that fosters both. Learning Objectives Join us for this workshop where participants will:. Too Nice to Lead am - pm W. Passive Barriers to Leadership Do you find yourself apologizing too much? Do you downplay your accomplishments? But these are secondary, not primary traits. Perhaps, in utilizing our human capacity to build on the foundation of generations before us, we have inadvertently become so focused on our own building that we have forgotten the foundation that holds it up; or in reaping for so long where we have not sown, perhaps we have forgotten the need to sow.

    It simply makes no difference how good the rhetoric is or even how good the intentions are; if there is little or no trust, there is no foundation for permanent success. Only basic goodness gives life to technique. To focus on technique is like cramming your way through school. You sometimes get by, perhaps even get good grades, but if you don't pay the price day in and day out, you never achieve true mastery of the subjects you study or develop an educated mind.

    The farm is a natural system. The price must be paid and the process followed. You always reap what you sow; there is no shortcut. This principle is also true, ultimately, in human behavior, in human relationships. They, too, are natural systems based on the law of the harvest. In the short run, in an artificial social system such as school, you may be able to get by if you learn how to manipulate the man-made rules, to "play the game.

    You can pick up quick, easy techniques that may work in short-term situations. But secondary traits alone have no permanent worth in long-term relationships. Eventually, if there isn't deep integrity and fundamental character strength, the challenges of life will cause true motives to surface and human relationship failure will replace short-term success. Sooner or later, you'll see this in every long-term relationship they have, whether it is with a business associate, a spouse, a friend, or a teenage child going through an identity crisis.

    It is character that communicates most eloquently. As Emerson once put it, "What you are shouts so loudly in my ears I cannot hear what you say. But the effects are still secondary. In the last analysis, what we are communicates far more eloquently than anything we say or do. We all know it. There are people we trust absolutely because we know their character. Whether they're eloquent or not, whether they have the human relations techniques or not, we trust them, and we work successfully with them.

    This is simply the constant radiation of what man really is, not what he pretends to be. These habits are basic; they are primary. They represent the internalization of correct principles upon which enduring happiness and success are based. But before we can really understand these Seven Habits, we need to understand our own "paradigms" and how to make a "paradigm shift.

    The word paradigm comes from the Greek. It was originally a scientific term, and is more commonly used today to mean a model, theory, perception, assumption, or flame of reference. For our purposes, a simple way to understand paradigms is to see them as maps. We all know that "the map is not the territory. That's exactly what a paradigm is. It is a theory, an explanation, or model of something else. Suppose you wanted to arrive at a specific location in central Chicago.

    A street map of the city would be a great help to you in reaching your destination. But suppose you were given the wrong map. Through a printing error, the map labeled "Chicago" was actually a map of Detroit. Can you imagine the frustration, the ineffectiveness of trying to reach your destination? But your efforts would only succeed in getting you to the wrong place faster. You still wouldn't get to the right place, but perhaps you wouldn't care. Your attitude would be so positive, you'd be happy wherever you were.

    The point is, you'd still be lost. The fundamental problem has nothing to do with your behavior or your attitude. It has everything to do with having a wrong map. If you have the right map of Chicago, then diligence becomes important, and when you encounter frustrating obstacles along the way, then attitude can make a real difference. But the first and most important requirement is the accuracy of the map. Each of us has many, many maps in our head, which can be divided into two main categories: maps of the way things are, or realities, and maps of the way things should be, or values.

    We interpret everything we experience through these mental maps. We seldom question their accuracy; we're usually even unaware that we have them. We simply assume that the way we see things is the way they really are or the way they should be. And our attitudes and behaviors grow out of those assumptions. The way we see things is the source of the way we think and the way we act. Before going any further, I invite you to have an intellectual and emotional experience.

    Take a few seconds and just look at the picture on the following page. Now look at the picture on page 26 and carefully describe what you see. Do you see a woman? How old would you say she is? What does she look like? What is she wearing? In what kind of roles do you see her? If you were a single man you might like to take her out. If you were in retailing, you might hire her as a fashion model. But what if I were to tell you that you're wrong? What if I said this picture is of a woman in her 60's or 70's who looks sad, has a huge nose, and is certainly no model.

    She's someone you probably would help across the street. Who's right? Look at the picture again. Can you see the old woman? If you can't, keep trying. Can you see her big hook nose? Her shawl? If you and I were talking face to face, we could discuss the picture. You could describe what you see to me, and I could talk to you about what I see. We could continue to communicate until you clearly showed me what you see in the picture and I clearly showed you what I see. Because we can't do that, turn to page 45 and study the picture there and then look at this picture again. Can you see the old woman now?

    It's important that you see her before you continue reading. I first encountered this exercise many years ago at the Harvard Business School. The instructor was using it to demonstrate clearly and eloquently that two people can see the same thing, disagree, and yet both be right. It's not logical; its psychological. He brought into the room a stack of large cards, half of which had the image of the young woman you saw on page 25, and the other half of which had the image of the old woman on page He passed them out to the class, the picture of the young woman to one side of the room and the picture of the old woman to the other.

    He asked us to look at the cards, concentrate on them for about ten seconds and then pass them back in. He then projected upon the screen the picture you saw on page 26 combining both images and asked the class to describe what they saw. Almost every person in that class who had first seen the young woman's image on a card saw the young woman in the picture. And almost every person who had first seen the old woman's image on a card saw an old woman in the picture. The professor then asked one student to explain what he saw to a student on the opposite side of the room. As they talked back and forth, communication problems flared up.

    She couldn't be more than 20 or 22 years old! You have to be joking. Are you blind? This lady is young, good looking. I'd like to take her out. She's lovely. She's an old hag.


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    7. Nevertheless, at first, only a few students really tried to see this picture from another frame of reference. After a period of futile communication, one student went up to the screen and pointed to a line on the drawing. Through continued calm, respectful, and specific communication, each of us in the room was finally able to see the other point of view. But when we looked away and then back, most of us would immediately see the image we had been conditioned to see in the ten-second period of time. I frequently use this perception demonstration in working with people and organizations because it yields so many deep insights into both personal and interpersonal effectiveness.

      It shows, first of all, how powerfully conditioning affects our perceptions, our paradigms. If ten seconds can have that kind of impact on the way we see things, what about the conditioning of a lifetime? It also shows that these paradigms are the source of our attitudes and behaviors. We cannot act with integrity outside of them. We simply cannot maintain wholeness if we talk and walk differently than we see. If you were among the 90 percent who typically see the young woman in the composite picture when conditioned to do so, you undoubtedly found it difficult to think in terms of having to help her cross the street.

      Both your attitude about her and your behavior toward her had to be congruent with the way you saw her. This brings into focus one of the basic flaws of the Personality Ethic. To try to change outward attitudes and behaviors does very little good in the long run if we fail to examine the basic paradigms from which those attitudes and behaviors flow. This perception demonstration also shows how powerfully our paradigms affect the way we interact with other people. As clearly and objectively as we think we see things, we begin to realize that others see them differently from their own apparently equally clear and objective point of view.

      But this is not the case. When we open our mouths to describe what we see, we in effect describe ourselves, our perceptions, our paradigms. When other people disagree with us, we immediately think something is wrong with them. But, as the demonstration shows, sincere, clearheaded people see things differently, each looking through the unique lens of experience. This does not mean that there are no facts. In the demonstration, two individuals who initially have been influenced by different conditioning pictures look at the third picture together. But each person's interpretation of these facts represents prior experiences, and the facts have no meaning whatsoever apart from the interpretation.

      The more aware we are of our basic paradigms, maps, or assumptions, and the extent to which we have been influenced by our experience, the more we can take responsibility for those paradigms, examine them, test them against reality, listen to others and be open to their perceptions, thereby getting a larger picture and a far more objective view. The Power of a Paradigm Shift Perhaps the most important insight to be gained from the perception demonstration is in the area of paradigm shifting, what we might call the "Aha!

      The more bound a person is by the initial perception, the more powerful the "Aha! It's as though a light were suddenly turned on inside. The term paradigm shift was introduced by Thomas Kuhn in his highly influential landmark book, The Structure of Scientific Revolutions. Kuhn shows how almost every significant breakthrough in the field of scientific endeavor is first a break with tradition, with old ways of thinking, with old paradigms.

      For Ptolemy, the great Egyptian astronomer, the earth was the center of the universe. But Copernicus created a paradigm shift, and a great deal of resistance and persecution as well, by placing the sun at the center. Suddenly, everything took on a different interpretation. The Newtonian model of physics was a clockwork paradigm and is still the basis of modern engineering.

      But it was partial, incomplete. The scientific world was revolutionized by the Einsteinian paradigm, the relativity paradigm, which had much higher predictive and explanatory value. Until the germ theory was developed, a high percentage of women and children died during childbirth, and no one could understand why. In military skirmishes, more men were dying from small wounds and diseases than from the major traumas on the front lines. But as soon as the germ theory was developed, a whole new paradigm, a better, improved way of understanding what was happening made dramatic, significant medical improvement possible.

      The United States today is the fruit of a paradigm shift. The traditional concept of government for centuries had been a monarchy, the divine right of kings. And a constitutional democracy was born, unleashing tremendous human energy and ingenuity, and creating a standard of living, of freedom and liberty, of influence and hope unequaled in the history of the world. Not all paradigm shifts are in positive directions. As we have observed, the shift from the Character Ethic to the Personality Ethic has drawn us away from the very roots that nourish true success and happiness.

      But whether they shift us in positive or negative directions, whether they are instantaneous or developmental, paradigm shifts move us from one way of seeing the world to another. And those shifts create powerful change. Our paradigms, correct or incorrect, are the sources of our attitudes and behaviors, and ultimately our relationships with others. I remember a mini-paradigm shift I experienced one Sunday morning on a subway in New York.

      It was a calm, peaceful scene. Then suddenly, a man and his children entered the subway car. The children were so loud and rambunctious that instantly the whole climate changed. The man sat down next to me and closed his eyes, apparently oblivious to the situation. The children were yelling back and forth, throwing things, even grabbing people's papers. It was very disturbing. And yet, the man sitting next to me did nothing.

      It was difficult not to feel irritated. I could not believe that he could be so insensitive as to let his children run wild like that and do nothing about it, taking no responsibility at all. It was easy to see that everyone else on the subway felt irritated, too. So finally, with what I felt was unusual patience and restraint, I turned to him and said, "Sir, your children are really disturbing a lot of people.

      I wonder if you couldn't control them a little more? I guess I should do something about it. We just came from the hospital where their mother died about an hour ago. I don't know what to think, and I guess they don't know how to handle it either. My paradigm shifted. Suddenly I saw things differently, and because I saw differently, I thought differently, I felt differently, I behaved differently. My irritation vanished. I didn't have to worry about controlling my attitude or my behavior; my heart was filled with the man's pain.

      Feelings of sympathy and compassion flowed freely. Oh, I'm so sorry! Can you tell me about it? What can I do to help? Many people experience a similar fundamental shift in thinking when they face a life-threatening crisis and suddenly see their priorities in a different light, or when they suddenly step into a new role, such as that of husband or wife, parent or grandparent, manager or leader. We could spend weeks, months, even years laboring with the Personality Ethic trying to change our attitudes and behaviors and not even begin to approach the phenomenon of change that occurs spontaneously when we see things differently.

      It becomes obvious that if we want to make relatively minor changes in our lives, we can perhaps appropriately focus on our attitudes and behaviors. But if we want to make significant, quantum change, we need to work on our basic paradigms. In the words of Thoreau, "For every thousand hacking at the leaves of evil, there is one striking at the root. Seeing and Being Of course, not all paradigm shifts are instantaneous.

      Unlike my instant insight on the subway, the paradigm-shifting experience Sandra and I had with our son was a slow, difficult, and deliberate process. The approach we had first taken with him was the outgrowth of years of conditioning and experience in the Personality Ethic. It was the result of deeper paradigms we held about our own success as parents as well as the measure of success of our children. And it was not until we changed those basic paradigms, until we saw things differently, that we were able to create quantum change in ourselves and in the situation.

      In order to see our son differently, Sandra and I had to be differently. Our new paradigm was created as we invested in the growth and development of our own character. Paradigms are inseparable from character. Being is seeing in the human dimension. And what we see is highly interrelated to what we are. We can't go very far to change our seeing without simultaneously changing our being, and vice versa.

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      I'm sure there are people who, even suddenly understanding the true situation, would have felt no more than a twinge of regret or vague guilt as they continued to sit in embarrassed silence beside the grieving, confused man. On the other hand, I am equally certain there are people who would have been far more sensitive in the first place, who may have recognized that a deeper problem existed and reached out to understand and help before I did. Paradigms are powerful because they create the lens through which we see the world.

      The power of a paradigm shift is the essential power of quantum change, whether that shift is an instantaneous or a slow and deliberate process. Two battleships assigned to the training squadron had been at sea on maneuvers in heavy weather for several days. I was serving on the lead battleship and was on watch on the bridge as night fell. The visibility was poor with patchy fog, so the captain remained on the bridge keeping an eye on all activities.

      Shortly after dark, the lookout on the wing of the bridge reported, "Light, bearing on the starboard bow. Lookout replied, "Steady, captain," which meant we were on a dangerous collision course with that ship. The captain then called to the signalman, "Signal that ship: We are on a collision course, advise you change course 20 degrees. He spat out, "Send, I'm a battleship.

      Change course 20 degrees. Principles are like lighthouses. They are natural laws that cannot be broken.

      Stephen Covey: 7 Habits Model

      As Cecil B. We can only break ourselves against the law. They are a "subjective reality," only an attempt to describe the territory. The degree to which our mental maps accurately describe the territory does not alter its existence. The reality of such principles or natural laws becomes obvious to anyone who thinks deeply and examines the cycles of social history. These principles surface time and time again, and the degree to which people in a society recognize and live in harmony with them moves them toward either survival and stability or disintegration and destruction.

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      The principles I am referring to are not esoteric, mysterious, or "religious" ideas. There is not one principle taught in this book that is unique to any specific faith or religion, including my own. These principles are a part of most every major enduring religion, as well as enduring social philosophies and ethical systems.

      They are self-evident and can easily be validated by any individual. It's almost as if these principles or natural laws are part of the human condition, part of the human consciousness, part of the human conscience. They seem to exist in all human beings, regardless of social conditioning and loyalty to them, even though they might be submerged or numbed by such conditions or disloyalty. I am referring, for example, to the principle of fairness, out of which our whole concept of equity and justice is developed. Little children seem to have an innate sense of the idea of fairness even apart from opposite conditioning experiences.

      There are vast differences in how fairness is defined and achieved, but there is almost universal awareness of the idea. Other examples would include integrity and honesty. They create the foundation of trust which is essential to cooperation and long-term personal and interpersonal growth. Another principle is human dignity. The basic concept in the United States Declaration of Independence bespeaks this value or principle.

      Another is quality or excellence. There is the principle of potential, the idea that we are embryonic and can grow and develop and release more and more potential, develop more and more talents. Principles are not practices. A practice is a specific activity or action. A practice that works in one circumstance will not necessarily work in another, as parents who have tried to raise a second child exactly like they did the first can readily attest. While practices are situationally specific, principles are deep, fundamental truths that have universal application.

      They apply to individuals, to marriages, to families, to private and public organizations of every kind. When these truths are internalized into habits, they empower people to create a wide variety of practices to deal with different situations. Principles are not values. A gang of thieves can share values, but they are in violation of the fundamental principles we're talking about.

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      Principles are the territory. Values are maps. Principles are guidelines for human conduct that are proven to have enduring, permanent value. They're fundamental. They're essentially unarguable because they are self-evident. One way to quickly grasp the self-evident nature of principles is to simply consider the absurdity of attempting to live an effective life based on their opposites. I doubt that anyone would seriously consider unfairness, deceit, baseness, uselessness, mediocrity, or degeneration to be a solid foundation for lasting happiness and success.

      Although people may argue about how these principles are defined or manifested or achieved, there seems to be an innate consciousness and awareness that they exist. The more closely our maps or paradigms are aligned with these principles or natural laws, the more accurate and functional they will be. Correct maps will infinitely impact our personal and interpersonal effectiveness far more than any amount of effort expended on changing our attitudes and behaviors.

      It's symbol without substance. It's the "get rich quick" scheme promising "wealth without work. The Personality Ethic is illusory and deceptive. And trying to get high quality results with its techniques and quick fixes is just about as effective as trying to get to some place in Chicago using a map of Detroit. In the words of Erich Fromm, an astute observer of the roots and fruits of the Personality Ethic: Today we come across an individual who behaves like an automaton, who does not know or understand himself, and the only person that he knows is the person that he is supposed to be, whose meaningless chatter has replaced communicative speech, whose synthetic smile has replaced genuine laughter, and whose sense of dull despair has taken the place of genuine pain.

      Two statements may be said concerning this individual. One is that he suffers from defects of spontaneity and individuality which may seem to be incurable. At the same time it may be said of him he does not differ essentially from the millions of the rest of us who walk upon this earth. In all of life, there are sequential stages of growth and development. A child learns to turn over, to sit up, to crawl, and then to walk and run.

      Each step is important and each one takes time. No step can be skipped. This is true in all phases of life, in all areas of development, whether it be learning to play the piano or communicate effectively with a working associate. It is true with individuals, with marriages, with families, and with organizations. We know and accept this fact or principle of process in the area of physical things, but to understand it in emotional areas, in human relations, and even in the area of personal character is less common and more difficult.

      And even if we understand it, to accept it and to live in harmony with it are even less common and more difficult. Consequently, we sometimes look for a shortcut, expecting to be able to skip some of these vital steps in order to save time and effort and still reap the desired result. But what happens when we attempt to shortcut a natural process in our growth and development? If you are only an average tennis player but decide to play at a higher level in order to make a better impression, what will result? Would positive thinking alone enable you to compete effectively against a professional?

      What if you were to lead your friends to believe you could play the piano at concert hall level while your actual present skill was that of a beginner? The answers are obvious. It is simply impossible to violate, ignore, or shortcut this development process. It is contrary to nature, and attempting to seek such a shortcut only results in disappointment and frustration. On a ten-point scale, if I am at level two in any field, and desire to move to level five, I must first take the step toward level three. You cannot pretend for long, for you will eventually be found out.

      Admission of ignorance is often the first step in our education. Thoreau taught, "How can we remember our ignorance, which our growth requires, when we are using our knowledge all the time?

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